Terms and Conditions
Effective Date: 01/02/2025
Company Name: Alpha Chemicals
(Operating Brands: Alpha Super Plus, Alpha Care, Klinstar)
Website: www.alphachemicals.co
1. Introduction
Alpha Chemicals (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, apply as a distributor, or otherwise interact with us.
This Policy is prepared in accordance with:
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
By using our website or providing your personal information, you consent to the practices described in this Policy.
2. Information We Collect
A. Personal Information
We may collect the following information:
Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
Company Name (for distributors/retailers)
GST Number (where applicable)
Payment information (processed securely via authorized payment gateways)
B. Sensitive Personal Data
As defined under applicable Indian law, financial information such as payment details may be processed through secure third-party payment gateways.
We do not store complete debit or credit card information on our servers.
C. Non-Personal Information
We may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Cookies and usage data
Website interaction details
3. How We Collect Information
We collect information:
When you place an order
When you fill out contact, inquiry, or distributor forms
When you subscribe to newsletters or promotional updates
When you contact customer support
Through cookies and website analytics tools
4. Purpose of Data Collection
Your information is used strictly for the following purposes:
Processing and fulfilling orders
Providing customer support
Managing distributor and retailer relationships
Internal record keeping
Legal, accounting, and tax compliance
Marketing communication by Alpha Chemicals only
We do not sell, rent, trade, or share your personal information with other websites or third parties for independent marketing purposes.
Your data is used exclusively for Alpha Chemicals’ business operations.
5. WhatsApp & Marketing Communication Consent
By providing your mobile number, email address, or other contact details, you expressly consent to receive:
Order confirmations and updates
Customer service communications
Promotional offers
Product launches and business announcements
These communications may be sent via:
SMS
Phone calls
Such communications will be sent only by Alpha Chemicals.
You may opt out of marketing communications at any time by:
Replying “STOP” on WhatsApp
Clicking the unsubscribe link in emails
Contacting us directly
Transactional messages related to active orders may still be sent.
6. Data Sharing
We do not sell or share your personal information with other websites or external advertising platforms.
We may share information only with:
Payment processing partners
Shipping and logistics providers
Government or regulatory authorities when legally required
All such parties are required to maintain confidentiality and reasonable security standards.
7. Data Security
In compliance with Section 43A of the Information Technology Act, we implement reasonable security practices, including:
Secure website encryption (HTTPS/SSL)
Restricted access to sensitive data
Secure hosting environments
Internal monitoring procedures
While we take reasonable steps to protect your information, no system of transmission over the internet is completely secure.
8. Data Retention
We retain personal information only as long as necessary for:
Order fulfillment
Accounting and tax obligations
Legal compliance
Dispute resolution
After this period, data is securely deleted or anonymized.
9. Your Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate information
Withdraw consent (subject to legal limitations)
To exercise these rights, please contact us using the details below.
10. Cookies
Our website uses cookies to:
Improve user experience
Analyze website traffic
Remember user preferences
You may disable cookies through your browser settings. However, some website features may not function properly without cookies.
11. Grievance Officer
In accordance with the Information Technology Act, 2000, the contact details of our Grievance Officer are:
Name: Deep Doshi
Company: Alpha Chemicals
Email: info@alphachemicals.co.in
Phone: +91 9427404934
Grievances will be acknowledged within 36 hours and resolved within 30 days as required by law.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.
Continued use of our website constitutes acceptance of the updated Policy.